THE SUCCESS METRICS AND THE SUCCESS FACTORS

Awny ZRIKAT Universitatea de Stat din Moldova

Abstract

The article deals with the issue of implementation process of ISO-9000 standard and the factors that lead to its success. It's being examined the correlation between success and various factors; the level of correlation between the success of different Local Authorities of Israel and the activities carried out by them in the process of implementing the quality management system. Keywords: quality, ISO-9000, metrics of success, employee involvement, public organization, companies, quality manager.