DE LA STRES LA SINDROMUL ARDERII EMOŢIONALE

Veronica GORINCIOI Catedra Psihologie

Rezumat

The article focuses on identifying the differences between stress and burnout syndrome. Cristina Maslach has defined burnout syndrome as a sustained response to chronic work stress comprising three dimensions: the experience of being emotionally exhausted (emotional exhaustion), negative attitudes and feelings toward the recipients of the service (depersonalization), and feelings of low accomplishment and professional failure (lack of personal accomplishment). The relation between stress and burnout was identified by Gil-Monte and Piero in 1997. These authors have suggested that burnout syndrome begins in combination with feelings of low personal accomplishment and emotional exhaustion, considering attitudes of depersonalization as a coping strategy. From a consideration of the causes of burnout at work, they have postulated a model integrating personal, interpersonal and organizational variables, conceptualizing burnout as "...a response to perceived work stress that emerges after a process of cognitive reevaluation, when the coping strategies used by professionals are not efficient for reducing this perceived work stress".