MANAGEMENTUL CALITĂŢII ÎN ÎNVĂŢĂMÂNTUL SUPERIOR

Sergiu BACIU Academia de Studii Economice din Moldova

Rezumat

The quality of goods and services has always been a societal concern. The importance of quality was extended beyond physical products, to include services and information; and extended its reach into new arenas such as health care, education, or government. Organizations recognized the importance of focusing all of their activities on the customer and their requirements. New dimension of quality are performance, competence, conformity, special characteristics and design.