COMUNICAREA, EMPATIA ŞI ASERTIVITATEA, DE LA ABILITATE LA COMPETENŢA PSIHOSOCIALĂ

Marta Iuliana VICOL Universitatea „Petre Andrei” din Iaşi, România

Rezumat

The psychosocial skill signifies a person’s ability to control his emotions, to be able to argument his ideas, to be a good listener, to cooperate and creatively solve conflicts. The persons who possess these attributes facilitate positive interactions with the others and are capable of managing the feelings and emotions of other people.