SYSTEMIC TREATMENT OF QUALITY MANAGEMENT (QUALITY MANAGEMENT SYSTEM)

ZREKAT Awny Moldova State University

Abstract

Total Quality Management (TQM) is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM is an approach that organizations use to improve their internal processes and increase customer satisfaction. Keywords: quality, management, public organization, companies, construction company, total quality management), quality improvements, quality policy, modern methods, statistical tools.